How do we collect personal information from you?
We will only collect personal information which you have voluntarily provided to us or consented to us collecting the information. We may collect personal information about you in a variety of ways, for example:
when you visit or use our website;
when you retain our services;
when you register for secure access to our website and log-in to your account on our website;
when you subscribe to our newsletter or mailing list;
when you contact us or our associated entities, for example by mail, email or telephone;
when you apply for employment with us;
from third party entities, such as law enforcement agencies and other government or regulatory bodies.
From time to time, you may be able to visit our website or deal with us anonymously or by pseudonym. However, we require certain personal information to be able to provide you with the services and information you request. If you do not provide us with certain personal information, we may not be able to provide you with access to those services or respond to your request.
What type of personal information do we collect?
The type of personal information we may collect from you includes (but is not limited to):
names, address, email, phone numbers and job titles;
information in documents such as passport or driver’s license;
tax file numbers (TFNs) and other identification numbers such as Medicare number;
date of birth and gender;
details of superannuation and insurance arrangements;
sensitive information (with your consent), such as health information or membership details of professional or trade associations or political parties;
bank account details, shareholdings and details of investments;
educational qualifications, employment history and salary;
visa or work permit status; and
personal information about your spouse and dependents.
How do we use your personal information?
CountPlus One and our associated entities will use the information you supply for the purpose of providing you with the service(s) agreed under our engagement, such as accounting or business advisory services. We may also use the information we collect for our internal business and management processes (for example, accounting or auditing purposes), monitoring and improving our website, keeping you informed about our services and company news, and for any other purposes that would be reasonably expected by you and to allow us to comply with our obligations under the law.
CountPlus One may also use your personal information for the purposes of marketing our services. If you do not want to receive marketing material from us, you can unsubscribe by contacting us as detailed below:
for electronic communications, you can click on the unsubscribe function in the communication;
through our contact details set out in the ‘About’ and ‘Contact’ section of our website and informing us that you wish to unsubscribe.
How do we disclose your personal information?
Your personal information will only be disclosed to those employees or consultants of CountPlus One and its associated entities related to the agreed provision of services. Depending on the nature of the engagement, we may need to disclose your personal information to third parties which may include service and content providers (for example accounting or auditing service providers or our website hosting service providers), dealers and agents, or our contractors and advisers.
Cross border disclosure
We may store, process or back-up your personal information on servers that are located overseas (including through third party service providers). These servers are commonly located in the United States and Singapore at present and apply to users of Xero, MYOB and clients accessing our online client portal.
In the event that the processing or use of your personal information involves the disclosure of any information outside Australia, you acknowledge that by providing us with your personal information, you consent to such overseas disclosure. By consenting to such disclosure, you acknowledge and accept that:
CountPlus One will not be accountable under the Privacy Act 1988for any breach of your privacy by the overseas recipient; and
you will not be able to seek redress under the Privacy Act 1988for any breach of your privacy by the overseas recipient.
CountPlus One and its associated entities shall not knowingly provide personal information to any third party for any other purpose without your prior consent unless ordered to do so by a law enforcement body, court of law or other governmental or regulatory body or agency.
Access to your personal information
You can request us to provide you with access to personal information we hold about you by sending us an email to [email protected] (no spam please) or writing to us at P.O. Box 501, North Sydney, NSW, 2059. We may allow an inspection of your personal information in person, or provide copies or a summary of relevant documents, depending on what is the most appropriate in the circumstances. Any charge we make for providing access will be reasonable and will not apply to lodging a request for access.
Your request to access your personal information will be dealt with in a reasonable time. Note that we need not provide access to personal information if a request is frivolous, or where to provide access would pose a threat to health or public safety, unreasonable interference with another person’s privacy, or be a breach of the law. If we refuse access, we will provide you with reasons for doing so.
Accuracy and correction
To enable us to keep our records properly, please notify us if you believe that any information that we hold about you is inaccurate, incomplete or out of date and we will take reasonable steps, in the circumstances, to ensure that it is corrected. You can notify us by sending us an email to [email protected] (no spam please) or writing to us at P.O. Box 501, North Sydney, NSW, 2059.
Our security procedures
CountPlus One takes your privacy and the privacy of its associated entities and their clients very seriously. We will take reasonable steps in the circumstances to protect any personal information you provide to us from misuse, interference or loss and unauthorised access, modification and disclosure. We will also de-identify and destroy the personal information we hold about you once our legal obligations cease. Our security procedures are reviewed from time to time and we update them when relevant.
However, please be aware that the transmission of data over the Internet is never guaranteed to be completely secure. It is possible that third parties not under the control of CountPlus One may be able to access or intercept transmissions or private communications without CountPlus One one’s permission or knowledge. CountPlus One takes all reasonable steps, in the circumstances, to protect your personal information. However, we cannot ensure or warrant the security of any information you transmit to us. Such transmissions are done at your own risk.
Data breach notification
Under the Privacy Amendment (Notifiable Data Breaches) Act 2017 (Cth), CountPlus One is required to give notice to the Australian Information Commissioner (OAIC) and affected individuals of an “eligible data breach”. This means that if we hold personal information about you, and there is unauthorised access to or disclosure of your personal information, and if you, as the “affected individual” would be likely to suffer serious harm from this access or disclosure, we must notify both you and the OAIC.
“Serious harm” could include identity theft, threats to physical safety, economic and financial harm, harm to reputation, embarrassment, discrimination or harassment. The test is whether a “reasonable person” would expect you to suffer serious harm.
If you are likely to suffer serious harm from a data breach, we will notify you of:
the nature of the eligible data breach (i.e. how the information was accessed or disclosed);
the type of information that was accessed or disclosed;
the steps that we have taken to control or reduce the harm, and those that we plan to take;
any assistance we can offer you, such as arranging for credit monitoring;
anything that we can suggest you can do to assist yourself or mitigate the harm;
whether the breach has also been notified to the OAIC;
how you can contact us for information or to complain; and
how to make a complaint with the OAIC.
We will notify you using the same method that we usually use to communicate with you. If it is not practicable for us to notify you personally, we will publish the notification on our website.
There are some circumstances in which we do not have to notify you of a data breach. These include:
where we have taken remedial action before any serious harm has been caused by the breach;
if you have been notified of a breach by another entity;
if notification would be inconsistent with Commonwealth secrecy laws; or
where the Commissioner declares that notification does not have to be given.
Depending on the nature of the breach and the harm, we will also consider informing other third parties such as the police or other regulators or professional bodies.
We will not adopt as our own, any government identifiers you may provide to us such as TFNs etc.
Links to other sites
The CountPlus One website may deposit “cookies” in a visitor’s computer. Cookies are pieces of information that a website transfers to an individual’s hard drive for record keeping purposes. Cookies are only sent back to the website that deposited them when a visitor returns to that site. Cookies make it easier for you by saving your preferences while you are at our site. We never save personal identifiable information in cookies.
Most web browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent.
CountPlus One is committed to providing a fair and responsible system for the handling of complaints from parties whose personal information we hold. If you have any concerns regarding the way we have handled your privacy, please send us an email to [email protected] (no spam please) or writing to us at P.O. Box 501, North Sydney, NSW, 2059. We will address any concerns you have through our complaints handling process and we will inform you of the outcome of your complaint within a reasonable timeframe. However, if after receiving your response, you still consider that your privacy complaint has not been resolved, you may refer your concerns to the Office of the Australian Information Commissioner at www.oaic.gov.au.
Please read these terms and conditions of use carefully.
By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to CountPlus One and “You” and “Your” refers to you, the client, visitor, website user or person using our website.
Amendment of Terms
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website, then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern yours and CountPlus One’s rights and obligations to each other.
Limitation of Liability
It is an essential pre-condition to you using our website that you agree and accept that CountPlus One is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Competition and Consumer Act
For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), CountPlus one’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again, the replacement of the goods or the payment of the cost of having the goods or services supplied to you again.
You must be over 18 years of age to use this website and to purchase any goods or services.
Delivery of Physical Goods
CountPlus One uses Australia Post and/or other reputable courier companies to delivery physical goods. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery company chosen. CountPlus One is not responsible for goods that are either damaged in transit or not received. Damaged or lost orders should be resolved with Australia Post or the courier company directly. Replacement of damaged or lost items is made at the discretion of CountPlus One.
Returns and Refunds
CountPlus One handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly, and payment made by the same method you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of CountPlus One.
This online merchant is located in Australia.
Policy was last amended October 2019
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